The Shazamme Partnership Pledge | Recruitment Website Technology

Check in with you once a week to nip any challenges in the bud (please get in touch if something is needed out side of those weekly check ins - we are always here to help).

Provide you with any information you need to ensure you understand the build process and what we require from you.

Provide a detailed list of site collateral needed by us at every stage of your website’s build, including the beginning.

We are not a design agency, however we will guide you and provide design recommendations based on our discussion during the kick off call.

Make it our #1 priority to deliver a visually appealing and quality product, with all the bells and whistles that make up the Shazamme platform.

Will provide you with all the functionality available to our customers within the Shazamme Platform (this does not include any paid for widgets or products that exist outside of the website build scope, unless otherwise agreed).

Will always work to deliver our best to you - to enable this, we will 'lock' the site, so that we can focus on delivering you a great site. Don't worry, as soon as your site goes live you will have full access to it, so that you can evolve it as your brand evolves.

Provide you with the necessary documentation, training materials, how-to guides, and support to make necessary additions and changes in the future (and remember, we are never more than a chat or email away once you are live!).

Will look forward to your feedback - please don’t wait if it’s urgent. Use our Knowledge Base, Live Chat, Support Tickets, YouTube channel or Facebook Group to find the answers you seek.

Provide what we need on the dates agreed. Understand that if we receive things late it may cause delays to your site going live.

Please note: if we are constantly unable to reach you or receive what is needed, the project will be put on hold until a mutually agreed date when you are able to dedicate time to getting it live.

Scope: Submission of the Project Brief is your sign off that the sitemap and all relevant information required to deliver your website has been provided, including the sitemap, and no further changes will be requested. Any changes after that will be reviewed and if possible, incorporated, however too many changes or those of significant size, will impact delivery dates, and will likely incur additional cost.

Changes allowed during build: This depends on the package you have purchased. If we find too many changes are being requested, SZ will provide you with the cost for continuing to make changes. Site changes allowed can be discussed with your PM.

Design inspiration and template changes: Once a template has been chosen or a site reference given to us to use as the foundation for your build, this cannot be changed. Shazamme will assume that you are aware of the impact of changing the template choice after build has commenced (changes will result in additional cost to you). If you require advice on which template(s) would suit your brand, please ask your PM to provide suggestions during the onboarding period.

Site review timings: agreed review periods need to be adhered to. Main POC required - if others are involved that is ok but we need decisions and approvals from one POC. Site feedback to be provided via site comments not emails, and in one go - not over several days or weeks. Email feedback will not be accepted. If preferred, a tracker may be used to add and track site changes during build. This should be confirmed with your PM before the desktop review period commences. Should site comment volumes get too high the PM will discuss this with you as a site that is well briefed and executed should not have more than 40 comments.

Once your desktop review period concludes, the site will put into 'lockdown'. This means you will not be able to edit the site yourself. In exceptional circumstances you and the PM may agree access for the addition of content, and possibly images. Any structural changes made by clients and resulting in additional development time for our teams, might incur additional cost.

Job integrations: new integrations can take up to 6 weeks! SZ needs confirmation on your integration structure and setup ASAP once we kick off. Especially with Bullhorn or other ATS’s where you are able to configure your setup specific to your business needs. This is important as the API integration that SZ has agreed with those ATS’s may not accommodate the fields required to pull the data. This can be addressed but must be known up front.

Widget requests and changes: much as we would love to deliver all change requests quickly, this is not always possible. Some requests require changes to several other widgets baked into the Shazamme platform and require weeks or even months of development. Please send us the requirements as soon as they are available, and with examples where possible so that we may review and provide you with a turnaround time.

Make having a beautiful quality website go live your #1 priority, to reap the rewards that taking control of your brand can bring.

Understand that the Shazamme Platform is a do-it-yourself model because it is so simple and easy to use. Changes can easily be carried out by you once the site is live, or with the help of the Shazamme for an additional fee, unless otherwise agreed during onboarding and before submission of the Project Brief.

Ask for help if needed, and use the Shazamme Knowledge Base, Chat (open 24/7), YouTube Channel and exclusive customer-only Facebook Group.

Share open, honest, constructive and substantiated feedback, immediately and through the appropriate channels.

Escalations: if, at any point you feel the need to escalate any concern, please email Paula Mogg our COO, at paula@shazamme.com

The Partnership Pledge